Shipping policy

Where we ship
We currently ship to addresses within the United Kingdom.

Processing time
Orders are processed within 1-2 business days of being placed.

Delivery time
Once dispatched, orders typically arrive within 5-9 business days. These are estimates, not guarantees, and can occasionally be affected by carrier delays, customs processing, or other circumstances outside our control.

Shipping cost
Shipping is free on every order, with no minimum spend.

Order tracking
Where tracking is available for your order, we will email it to you once your order has shipped.

Multiple parcels
As some of our products are fulfilled by different suppliers, items from the same order may occasionally arrive in separate parcels and on different days.

Questions
If you have any questions about your delivery, contact us at info@trotwellpet.co.uk with your order number.

This policy does not affect your statutory rights under UK consumer law.